At GetBakewareDeal, we stand behind the quality of our premium kitchenware products from brands like Staub, Cuisinart, and KitchenAid. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Promise

We understand that professional chefs and home cooks alike demand perfection from their kitchen tools. That’s why we offer:

  • 15-day return window from delivery date
  • Free returns for defective items
  • Easy exchange process for different sizes or colors
  • Prompt refunds to your original payment method

Return & Exchange Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear GetBakewareDeal Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Your Order Number] Product Name: [Product Name with Brand, e.g., “Staub Cast Iron Skillet”] Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] [For exchanges only:] I would like to exchange for: [Product Name and Variant] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Package and Ship

Please ensure:

  • All original packaging is included
  • Products are in new, unused condition
  • Include a copy of your order confirmation
  • Clearly mark your return authorization number on the package

Step 4: Processing

Once we receive your return:

  • Allow 3-5 business days for inspection
  • We’ll email confirmation when processed
  • Refunds will be issued to your original payment method

Refund Timeline & Methods

Payment Method Processing Time Refund Method
Credit/Debit Card (Visa, MasterCard, JCB) 5-10 business days Original payment method
PayPal 3-5 business days Original PayPal account

Non-Returnable Items

To ensure food safety and hygiene, we cannot accept returns on:

  • Used knives (for obvious safety reasons)
  • Opened food storage containers
  • Personalized or monogrammed tableware

Note: Defective items are exempt from these restrictions.

Return Shipping Costs

  • Defective items: Free return shipping
  • Change of mind: Customer pays return shipping
  • Our mistake: Free return shipping + $10 store credit

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Duties/taxes will be refunded if originally paid to us

Need Help?

Our kitchenware experts are happy to assist with any return questions. Contact us at:

Email: [email protected]
Mail: GetBakewareDeal, 5805 Armada Dr, Carlsbad, CA 92008, USA